Refund policy

Last updated: June 2026

Cancellations

You have one hour from the moment you place an order to cancel it. After that, we've started pulling inventory and there's no going back.

Cancellations are self-serve. Sign in to your account, find the order, and hit cancel. No email required, no waiting on a reply.

Once the one-hour window closes, the order is locked in and ships as scheduled.

Refunds

We'll refund a purchase within 30 calendar days of the order date if one of the following is true:

The product arrived defective
The product isn't what we said it was

That's the list. We don't accept returns for picking the wrong scent, changing your mind, or deciding the jar doesn't go with your couch. Scent notes and product details live on each product page. Give them a read before checkout.

To start a refund, you'll need a receipt, order number, or some other proof of purchase. Without it, we can't process anything.

All returns are inspected. If the product shows up used, damaged beyond a reasonable inspection, or doesn't meet the criteria above, we reserve the right to decline the refund.

Damaged in transit

Candles are glass and glass occasionally loses arguments with delivery trucks. If your order arrives broken or visibly damaged, email us a photo within 7 days of delivery and we'll replace or refund it. Don't ship the wreckage back.

Wrong item received

If we sent you the wrong product, that's on us. Email support within 7 days of delivery with your order number and a photo, and we'll make it right at no cost to you.

Sale, clearance, and limited edition items

Final sale. No returns, no exceptions.

How to start a return

Don't mail anything back before contacting us. Returns sent without prior approval may not be processed.

To start the process, email support@regularcandles.com or use our contact form with your order number and the reason for return. We'll send return instructions and a shipping address.

You're responsible for return shipping costs. Original shipping costs are non-refundable unless the item was defective or we shipped the wrong product.

Pack the candle properly. If it breaks in transit due to how it was packed, we may decline the refund.

When you'll see the refund

Once we receive and approve the return, we'll issue the refund to your original payment method. Most banks post it within 5 to 10 business days. If it's been longer than that, check with your bank before checking with us.

Wholesale and custom orders

Wholesale and custom or private-label orders are governed by the separate terms in your wholesale agreement or custom order contract. This policy doesn't apply to those.