Shipping policy

Last updated: June 2026

Order processing

Orders are processed within 1 to 2 business days. Business days are Monday through Friday, excluding US federal holidays. Orders placed on weekends or holidays start processing the next business day.

You'll receive a shipping confirmation email with tracking information once your order is on its way.

During peak periods (major sales, holiday season, new product launches) processing can take a little longer. We'll flag it on the site when it applies.

Shipping rates

Shipping is calculated at checkout based on package weight, destination, and the carrier and service level you select. You'll see the full cost before you pay.

Orders over $50, excluding tax, ship standard ground for free. The discount applies automatically at checkout.

Carriers and delivery times

We ship via USPS, UPS, and FedEx. Available carriers and service levels appear at checkout based on your address and order weight, with current rates and estimated transit times from each carrier.

We don't currently ship internationally.

Shipping times shown at checkout are carrier estimates, not guarantees. Carrier delays, weather, and the general state of the postal system can push deliveries past the estimate.

Hot weather shipping

Candles and heat don't mix. Coconut wax can soften or warp when it sits in a hot delivery vehicle or on a sunny porch in July.

If you're ordering during summer or shipping to a hot climate, consider selecting expedited shipping and picking the package up as soon as it arrives. We don't refund or replace candles damaged by heat in transit.

PO Boxes, APO, and FPO addresses

We ship to PO Boxes and APO/FPO addresses via USPS. Delivery times to these addresses can run longer than the estimates above.

Address accuracy

You're responsible for entering a correct and complete shipping address at checkout. We ship to the address as entered.

If a package is returned to us because of a wrong or incomplete address, we'll reach out. You can either pay to have it reshipped or take a refund for the product minus the original shipping cost.

Changing or canceling an order

Need to update the shipping address or cancel? Sign in to your account. Cancellations are self-serve within one hour of placing the order.

Address changes can be requested any time before the order ships. Email support@regularcandles.com with your order number and the new address.

Once the order ships, the address can't be changed.

Lost or stolen packages

Once a package is marked delivered by the carrier, responsibility transfers to you.

If the tracking says delivered but the package isn't there:

Check with neighbors and other people at the address
Look around the property and any nearby porches
Wait 24 hours, since carriers sometimes mark packages delivered a day before they actually are

If it still hasn't shown up after 48 hours, email support@regularcandles.com and we'll help you file a claim with the carrier. We can't refund or replace packages confirmed as delivered, but we'll do what we can to help you recover the order.